Return & Refund Policy – BACHATCART

At BACHATCART, we aim to provide quality products and a reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. No Refund Policy

All orders are considered final once delivered. We do not offer refunds for change of mind, personal preference, or dissatisfaction unrelated to a product defect or an issue covered by applicable consumer protection laws.

However, this policy does not exclude any return, replacement, or refund rights that customers may have under applicable law.

2. No Return Policy

We generally do not accept returns for reasons including:

• Change of mind after delivery.

• Ordering the wrong product or selecting an incorrect variant.

• Personal preference or a change in requirements.

• Products that have been used, damaged, or altered by the customer.

Exceptions may apply where a return or other remedy is required by law or under our damaged, defective, or incorrect product policy.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product from what was advertised, please contact us as soon as possible, preferably within 48 hours of delivery.

Email us at bachatcartofficial@gmail.com with:

• Your order number.

• A clear description of the issue.

• Photos or videos showing the product and the problem.

Our team will review your complaint and arrange an appropriate resolution, which may include a replacement, return, or refund, as applicable under the law. We will not deny a valid statutory claim solely because it was reported after the preferred 48-hour period.

4. Non-Returnable Items

Subject to applicable law, the following items are generally not eligible for returns due to a change of mind:

• Products clearly marked as final sale.

• Personal care or hygiene products that have been opened or used.

• Products damaged through misuse, improper handling, or unauthorized modification by the customer.

These exclusions do not apply where a return, replacement, or refund is legally required.

5. Refund Processing

Where a refund is approved or legally required, we will process it within the applicable legal timeframe.

• Prepaid Orders: Eligible refunds will generally be issued to the original payment method.

• Cash on Delivery (COD) Orders: Eligible refunds will be arranged through an agreed, lawful refund method after the necessary details are verified.

Refund processing and bank or payment-provider settlement times may vary.

6. Order Cancellation

Customers may request cancellation before an order is shipped by emailing our support team. Cancellation cannot be guaranteed once an order has been dispatched.

Nothing in this section limits any cancellation or refund rights available under applicable law.

7. Customer Support & Grievances

For questions, complaints, or eligible return and refund requests, contact us at:

Email: bachatcartofficial@gmail.com
Store Name: BACHATCART

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

8. Policy Updates

BACHATCART reserves the right to update this policy when necessary. Any updated version will be published on our website with the revised effective date. Updates will not remove rights that customers are entitled to under applicable law.

By placing an order, customers acknowledge that they have read this policy. Nothing in this policy waives or restricts any non-waivable consumer rights.